File a Complaint

General Complaints and Hearing Requests

If you have a complaint or would like to schedule a hearing related to a DSS program, service, or worker, please use the Report a Complaint form to submit your concerns.

Discrimination / Civil Rights

If your complaint is related to age, race, religion, or gender, you have two options: 

  1. You may complete the online form and an Ombudsman can assist you with completing the US Department of Health and Human Services required forms.

  2. You may print the Civil Rights form, complete it, and send it directly to the US Department of Health and Human Services Office of Civil Rights.  
    Civil Rights Complaint Form​ | Formulario de quejas de discriminación

The State of North Carolina Department of Health and Human Services will Review the complaint and provide a written response upon consultation with Mecklenburg County DSS. ​