Energy Assistance Programs
We offer programs to help eligible low-income households with their immediate energy needs.
Do you need help paying your heating or cooling bills? We offer programs to help eligible low-income households with their immediate energy needs
Assistance programs include the following:
The Crisis Intervention Program (CIP) is a year-round program that assists individuals and families who are experiencing a heating or cooling related crisis, a life threatening or health related emergency, and have a final notice or past due utility bill. Residents must meet the income guidelines, be responsible for the bill, provide their account number and show proof of income. Assistance is available year-round or until funds run out.
The Low Income Energy Assistance Program (LIEAP) is a federal program available December through March that assists households with their home heating needs, so they won't have to choose between heating their homes and paying for other basic needs. You do not have to be at risk of disconnection or delinquent to take advantage of this one-time, direct vendor payment in the amount of $300, $400, or $500. Residents must meet the income guidelines, be responsible for the bill, provide their account number and show proof of income.
December is application priority month for residents age 60 or older, or disabled and receiving services through the Division of Aging and Adult Services. All other households can apply beginning Jan. 1. The last day to apply is March 31.
Annual Income Guidelines
|CIP Income Guidelines|
|Household Size||Max. Income 150%|
|LIEAP Income Guidelines|
|Household Size||Max. Income 130% (Under age 60)||Max. Income 150% (Age 60 or Over)|
Apply in English
Download and complete the application.
Aplicar en español
Descarga y completa la solicitud en español.
Submitting the Application
Applications can be submitted one of several ways:
Apply online with North Carolina ePASS
Mail the completed application to 301 Billingsley Road, Charlotte, NC 28211
Email the completed application.
Drop off a completed application or
Walk-in to apply in person at one of our three locations:
Call 704-336-3000 to complete a telephone application.