
Energy Assistance Programs
We offer programs to help eligible low-income households with their immediate energy needs.
Do you need help paying your heating, cooling and other energy bills? We offer programs to help eligible low-income households with their immediate energy needs
Select an assistance program from the options below:
Does My Household Qualify?
Low Income Energy Assistance Program (LIEAP)
One U.S. citizen or legal resident.
Income below 130% of Federal Poverty Level (see annual income guidelines below).
Responsible for energy bills.
You DO NOT have to be behind on your power or natural gas bill for assistance.
Crisis Intervention Program (CIP)
One U.S. citizen or legal resident.
Income below 150% of Federal Poverty Level (See annual income guidelines below).
Responsible for energy bills.
Household must be in a heating or cooling related emergency.
Low Income Household Water Assistance Program (LIHWAP)
One U.S. citizen or legal resident.
Income equal to or below 150% of Federal Poverty Level (See annual income guidelines below).
Responsible for paying water bills.
Household must have water or wastewater services that are disconnected, in jeopardy of being disconnected or have a current outstanding bill.
Annual Income Guidelines
Apply for Assistance
You can apply for assistance using the options below:
Visit North Carolina ePASS to apply online.
Call 704-336-3000 to begin an application by phone.
Download an application below:
Mail the completed application to 301 Billingsley Road, Charlotte, NC 28211
Email the completed application to DSS.
Deliver a completed application or apply in person at a DSS location: