
Energy Assistance Programs
We offer programs to help eligible low-income households with their immediate energy needs. Contact Us: 704-336-3000
Do you need help paying your heating or cooling bills? We offer programs to help eligible low-income households with their immediate energy needs.
Assistance Programs
-
Crisis Intervention Program (CIP)

The Crisis Intervention Program (CIP) is a year-round program that assists individuals and families who are experiencing a heating or cooling related crisis, a life threatening or health related emergency, and have a final notice or past due utility bill. Residents must meet the income guidelines, be responsible for the bill, provide their account number and show proof of income. Assistance is available year-round or until funds run out.
Qualifications:
- At least one U.S. citizen or legal resident in the household.
- Income at or below 150% of Federal Poverty Level (See annual income guidelines below).
- Responsible for energy bills.
- Household must be in a heating or cooling related emergency.
-
Low-Income Energy Assistance Program (LIEAP)

The Low-Income Energy Assistance Program (LIEAP) is a federal program that assists households with their home heating needs. You do not have to be behind on your energy bills to take advantage of this one-time, direct vendor payment in the amount of $300, $400, or $500. Residents must meet the income guidelines, be responsible for the bill, provide their account number and show proof of income.
Application Period:
- Dec. 1 - 31: Residents age 60 and older or individuals with disabilities receiving services through the Division of Aging and Adult Services
- Jan. 1 - March 31: All other qualifying households
Qualifications:
- At least one U.S. citizen or legal resident in the household.
- Income must be at or below the following Federal Poverty Levels. (See annual income guidelines below).
- 130% (Individuals under age 60)
- 150% (Individuals age 60 or over)
Monthly Income Guidelines
| CIP Income Guidelines | |
|---|---|
| Household Size | Max. Income 150% |
| 1 | $1,956 |
| 2 | $2,644 |
| 3 | $3,331 |
| 4 | $4,019 |
| 5 | $4,706 |
| 6 | $5,394 |
| 7 | $6,081 |
| 8 | $6,769 |
| 9 | $7,456 |
| 10 | $8,144 |
| 11 | $8,831 |
| 12 | $9,519 |
| 13 | $10,206 |
| LIEAP Income Guidelines | ||
|---|---|---|
| Household Size | Max. Income 130% (Under age 60) | Max. Income 150% (Age 60 or Over) |
| 1 | $1,695 | $1,956 |
| 2 | $2,291 | $2,644 |
| 3 | $2,887 | $3,331 |
| 4 | $3,483 | $4,019 |
| 5 | $4,079 | $4,706 |
| 6 | $4,675 | $5,394 |
| 7 | $5,270 | $6,081 |
| 8 | $5,866 | $6,769 |
| 9 | $6,462 | $7,456 |
| 10 | $7,058 | $8,144 |
| 11 | $7,654 | $8,831 |
| 12 | $8,250 | $9,519 |
| 13 | $8,845 | $10,206 |
