The case coordinator makes every possible effort to identify the parent’s employment, any other sources of income, and assets by gathering information from employers, the Employment Security Commission, banks, credit bureaus, insurance companies, court records, and other sources. This information is verified before the support order is final.

A support obligation is established based on the needs of the child and the ability of both parents to provide support. North Carolina Child Support guidelines are used to compute a child support obligation based on the combined gross income of the parents. The noncustodial parent may voluntarily agree to the amount of support or the obligation can be established through court action.

North Carolina Child Support Services automatically reviews child support orders every three years if the family is receiving public assistance. Other orders being enforced through Child Support Services may be reviewed every 36 months if either parent requests such a review. A review may be requested at any time if there has been a substantial change in circumstances that affects the child. The present income and assets of both parents and the needs of the child must be determined. The agency may then seek a modification of the order. If your case does not meet the state’s standards for review, you may still be able to petition the court for a hearing.